Skynova (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, store, and safeguard information you provide when you visit, register, or purchase through the Skynova platform (the “Platform”), and the rights you have with respect to that information.
1. Information We Collect
1.1 Information You Provide
- Account data: name, email address, password, business or clinic name, phone, WhatsApp number, country, profession, and license or certification numbers.
- Verification documents: professional licenses, certifications, government-issued identification, and any additional documentation you submit.
- Order information: billing and shipping addresses, products purchased, and order history.
- Payment information: handled directly by our payment processors (Stripe, PayPal, Klarna, Afterpay); Skynova does not store full payment card numbers.
- Communications: correspondence with customer support, sales inquiries, and survey responses.
1.2 Information Collected Automatically
- Device and browser data (IP address, browser type, operating system, language).
- Usage data (pages visited, time on site, referring URLs, click paths).
- Cookies, pixels, local storage, and similar tracking technologies.
1.3 Information From Third Parties
- Identity- and license-verification providers.
- Payment processors and fraud-prevention services.
- Analytics and marketing providers.
2. How We Use Information
- To operate the Platform, process orders, and deliver products.
- To verify professional credentials and approve restricted-product access.
- To process payments and prevent fraud.
- To provide customer support and respond to inquiries.
- To send transactional communications (order confirmations, shipping updates).
- To send marketing communications, with your consent where required by law.
- To improve the Platform, develop new features, and conduct analytics.
- To comply with legal obligations and enforce our Terms.
3. Cookies and Tracking Technologies
We use cookies and similar technologies for authentication, session management, preferences, analytics, and marketing. You may control cookies through your browser settings, but disabling certain cookies may limit functionality of the Platform.
4. Analytics
We use first- and third-party analytics tools to understand how visitors use the Platform, measure performance, and improve user experience. These tools may collect IP addresses, device identifiers, and behavioral data in aggregate or pseudonymized form.
5. Marketing Communications
With your consent (where required), we may send you marketing emails about new products, promotions, professional education, and Skynova updates. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us directly.
6. How We Share Information
We do not sell your personal information. We share information only as necessary with:
- Service providers (payment processors, shipping carriers, verification vendors, hosting and analytics providers) under contractual confidentiality obligations.
- Regulatory authorities or law enforcement when required by law or to protect our rights and the safety of others.
- Successors in interest in connection with a merger, acquisition, financing or sale of assets.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal retention obligations.
- Object to or restrict certain processing activities.
- Withdraw consent at any time where processing is based on consent.
- Request portability of your information in a structured, machine-readable format.
- Lodge a complaint with a supervisory authority.
8. Data Retention
We retain personal and professional information for as long as your account is active and as necessary to provide services, comply with legal obligations (including tax, accounting, and regulatory recordkeeping), resolve disputes, and enforce our agreements. Verification documents may be retained for the duration of your account and a reasonable period thereafter for audit purposes.
9. Security Measures
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, restricted access controls, secure cloud infrastructure, and ongoing monitoring. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.
10. GDPR Notice (Visitors from the European Economic Area)
If you are located in the EEA or UK, our legal bases for processing include performance of a contract, compliance with legal obligations, our legitimate interests, and your consent. You may exercise your GDPR rights by contacting us using the details below. Where applicable, cross-border transfers are made under appropriate safeguards such as Standard Contractual Clauses.
11. CCPA / CPRA Notice (California Residents)
California residents have the right to know what personal information is collected, used, shared, or sold; to delete personal information held by businesses; to opt out of the sale or sharing of personal information; and to non-discrimination for exercising these rights. Skynova does not sell personal information.
12. Children’s Privacy
The Platform is not directed to children under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have collected information from a minor without verifiable parental consent, we will promptly delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting on the Platform with an updated “Last updated” date.
14. Contact
- Company Name: Skynova
- Business Address: [To be provided]
- Email: privacy@skynovamed.shop
- Phone: [To be provided]